Shipping policy
Last updated: 2026-10-25
Effective: 2026-10-25
At a glance
- Every piece is made after you order it, in the size you choose.
- Each piece ships by the date on its page: 14 days after you order unless the page shows a later date. That date is our promise. If we will miss it, we email you before it passes, and you choose to keep the order or cancel for a full refund.
- You can cancel any time before your order ships. Email [email protected] with your order number. We refund an order that has not shipped within 7 business days.
- To return a piece after it arrives, see the Refund & Returns Policy.
- We ship within the United States. Economy shipping is free on orders of $50 or more.
- Your parcel is at our risk until it reaches you.
1. When will my order ship?
Every piece is made after you order it. The product page, your cart, checkout and your order confirmation email each show one date, written like this: Ships by 17 March.
That date is 14 calendar days after you order. If day 14 falls on a weekend or a US federal holiday, the date moves to the next business day. When a page shows a later batch date, you see it before you buy, and that later date is the one we promise.
“Ships” means we hand the parcel to the carrier. Transit comes after (Section 6). For example: you order on 3 March and the page says Ships by 17 March. We hand the parcel to the carrier on or before 17 March, and a United States parcel then takes 3 to 7 business days to arrive.
A business day is Monday to Friday, excluding US federal holidays, by New York time.
One order has one ships-by date: the latest date among its pieces. It goes in one parcel. If you want the pieces that are ready sooner, email [email protected] before the earlier date and we send them first. We pay for the second parcel.
You get a tracking email when your order ships.
2. What if my order will be late?
If we will miss the ships-by date, we email you before that date passes. The email gives a new date and the reason, and you choose:
- keep the order for the new date, or
- cancel for a full refund by replying to the email, at no cost to you.
If the new date is no more than 30 days after the first one and you do not answer, we keep your order for the new date. If the new date is more than 30 days after the first one, or we cannot give a date, we cancel the order and refund you unless you tell us to keep it. If we miss the new date, we email you again before it passes, and we cancel and refund unless you tell us to keep the order.
We send every refund under this section within 7 business days of the day the order is cancelled, to the original payment method. Your bank may take 3 to 7 further business days to post it.
3. Can I change my address or cancel?
You can change your address at no charge any time before your order ships. Email [email protected] with your order number and the new address.
To cancel instead, email the same address with your order number. We cancel the order and send the refund to the original payment method within 7 business days. The Refund & Returns Policy covers returns after delivery.
4. Where do you ship?
We ship within the United States, including US military APO and FPO addresses, and nowhere else for now.
Your parcel goes to the address you give at checkout. We do not ship to PO boxes or to freight-forwarder addresses.
5. What does shipping cost?
You choose the method at checkout.
| Method | Order | Cost |
|---|---|---|
| Economy | $50 or more, any weight | Free |
| Economy | Under $50, up to 5 lb | $4.90 |
| Economy | Under $50, over 5 lb to 70 lb | $19.90 |
| Standard | Up to 1 lb | $6.90 |
| Standard | Over 1 lb to 5 lb | $9.90 |
Standard is not offered above 5 lb. We never bill shipping after checkout.
6. How long will it take to arrive?
A parcel typically takes 3 to 7 business days to arrive, counted from the day your order ships. That is the carriers’ usual range, an estimate rather than a promise.
7. Will I pay tax?
We add sales tax at checkout where we are required to collect it. Prices are in US dollars.
8. What if my parcel is lost, marked delivered or undeliverable?
Your parcel is at our risk until it reaches you.
- Lost in transit, or confirmed undelivered by the carrier. We remake the piece or refund you in full, your choice, and we handle the carrier claim. We send a refund within 7 business days of your choice.
- Marked delivered, but you do not have it. Check with neighbors and building staff, and ask the carrier. Then write to [email protected] with your order number within 14 days of the marked-delivered date. We open the claim, and we remake the piece or refund you in full once the carrier cannot show proof of delivery.
- Stolen after the carrier confirms delivery to the address you gave. We cannot cover this.
- Wrong address, or a parcel that is refused, not collected or returned as undeliverable. We reship at your cost, or we refund the price of the piece less the shipping charged and the carrier’s return cost.
A parcel that arrives damaged is covered in the Refund & Returns Policy. Nothing in this policy limits rights you have by law.
9. How do I reach you?
Email [email protected]. We reply within 2 business days.
This policy is from Rêvasser LLC, the company behind revasser.nyc. For legal mail and written withdrawal notices only, write to Rêvasser LLC, c/o Northwest Registered Agent LLC, 418 Broadway, Ste N, Albany, NY 12207, USA. That address does not receive parcels.