Refund policy

Last updated: 2026-10-25 Effective: 2026-10-25

At a glance

  • Cancel before it ships: email with your order number for a full refund, shipping included. A piece ships by the date on its page, 14 days after you order unless the page shows a later date. If we will miss that date, we email you before it passes, and you can keep the order for the new date or cancel for a full refund.
  • Return any piece, for any reason: tell us within 14 days of delivery, then send it back within 14 days of telling us. The refund goes to your original payment method.
  • Condition: unworn outside the home, unwashed and unaltered, with its tags on. Trying it on at home is fine.
  • When the money comes back: within 7 business days of the piece reaching us, or within 7 business days of a cancellation. Your bank may take 3 to 7 further business days to post it.
  • Fees: none for restocking or handling. Sale pieces are refunded at the price you paid, and your order number is all the proof of purchase you need. For a change of mind, return shipping is our label at a flat $8 taken from your refund, or your own tracked service at no charge from us. The first size swap on an order has a free label.
  • Damaged, faulty or wrong: tell us within 30 days of delivery. We remake it or refund you in full, and we pay the return.
  • You are entitled to a written copy of this refund policy on request; email .

1. Can I cancel before it ships?

Yes. Email with your order number at any time until your order ships. “Ships” means we have handed it to the carrier. We refund everything you paid, shipping included, within 7 business days, to your original payment method. A business day is Monday to Friday, excluding US federal holidays, New York time.

Once an order has shipped, follow Section 3. If we will miss the ships-by date, we email you before it passes with a new date and the reason. You can keep the order for the new date or cancel for a full refund, shipping included, which we send within 7 business days of the cancellation.

2. Can I return a piece because I changed my mind?

Yes, for any piece. Tell us within 14 days of delivery, using the delivery date the carrier shows, then send the piece back within 14 days of telling us. We refund the price you paid plus the standard shipping you paid, to your original payment method. We give store credit only if you ask for it in writing.

The piece must be unworn outside the home, unwashed and unaltered, free of marks and smells, with any tags still on. Trying it on at home is fine. If a piece comes back worn, washed or altered, we may refuse the return or reduce the refund. We then tell you why and offer to send it back to you.

Sale and discounted pieces are refunded at the price you paid. You need no proof of purchase beyond your order number. We charge no restocking fee and no handling fee; the only fee is the optional $8 return label in Section 4. If a piece is ever made personalized for you, its page says before you order whether it can be returned.

3. How do I start a return, and where does it go?

Email with your order number and the reason, within 14 days of delivery. We reply within 2 business days with a return number and either our prepaid label or the address to send the piece to by your own tracked service. A parcel sent without a return number may not be processed.

Do not send a parcel to the Albany address in this policy. It is for legal mail, written warranty claims and written withdrawal notices only, and it does not accept parcels.

4. Who pays return shipping?

For a change of mind, you do. Choose either our prepaid label at a flat $8 taken from your refund, or your own tracked service at no charge from us. Keep the receipt and the tracking number.

We pay for returns of damaged, faulty or wrong pieces, and for the first size swap on an order. The $8 label is the only fee we charge.

5. Can I swap for another size?

Yes. Email us as in Section 3 and ask for a swap. The first swap on an order has a free return label. Order the new size as a new order straight away, so it starts its own make time and ships by the date on its page. Send the first piece back, and we refund the first order as described in Section 6. We cannot hold a size for you, because a piece is made only once it is ordered.

6. When does the money come back?

  • Returns: we check the piece within 2 business days of its arrival and refund you within 7 business days of its arrival, to your original payment method.
  • Cancelled and late orders: within 7 business days of the cancellation.
  • Damaged, faulty or wrong pieces: within 7 business days of the day we agree you are entitled to a refund (Section 7).

Your bank may take 3 to 7 further business days to post a refund. For buyers in the EU and the UK, Section 9 sets the timing for a withdrawal.

7. What if it arrives damaged, faulty or wrong? (Our limited warranty)

Tell us within 30 days of delivery. Email with your order number and, if you can, photos. We remake the piece, which ships by a new date we give you, or refund you in full. You choose. If you choose a refund we pay it as Section 6 says, without waiting for the piece to reach us. We pay return shipping, and we may tell you to keep the piece if sending it back would cost more than it is worth.

This covers damage in transit, defects in seams, print or cloth, the wrong item or size, and a piece that differs visibly from its page. Small variation in print placement or cloth that the page describes is not a defect. The 30 days never shortens a right you have by law. If your parcel is lost in transit, or the carrier confirms it was not delivered, we remake the piece or refund you in full, your choice.

This is a limited warranty from Rêvasser LLC to the person who bought the piece. It lasts 30 days from delivery and covers defects in seams, print or cloth and a piece that differs visibly from its page. It does not cover wear, washing, alteration, damage after delivery, or the variation in print placement or cloth that a page describes. To claim, email with your order number, or write to Rêvasser LLC, c/o Northwest Registered Agent LLC, 418 Broadway, Ste N, Albany, NY 12207, USA. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

8. What about returns from outside the US?

Email us first for the return address, use your own tracked service, and write “Returned goods, US origin” on the customs form. We do not refund duties and taxes you paid on delivery when you return a piece because you changed your mind. Where we refund or remake an order because of our own error, we reimburse the duties you paid, against the carrier’s or customs receipt.

9. What are my rights in the EU and the UK?

You can cancel any order, for any reason, from the moment you place it until 14 days after the day you, or someone you name other than the carrier, receive the goods. This includes pieces made to order in our standard sizes.

To cancel, email any clear statement to , post a letter to the Albany address in the form below, or use the model form below. We acknowledge it by email. Send the goods back within 14 days of telling us. You pay the direct cost of returning them, which is the carrier’s price for the service you choose. We charge no fee.

We refund all payments you made, including standard delivery but not the extra cost of any faster option, without undue delay, to the payment method you used:

  • EU: within 14 days of the day you tell us. We may hold the refund until we have the goods back or you show proof of posting, whichever is earlier.
  • UK: within 14 days of the day we receive the goods back or you show proof of posting, whichever is earlier.

We reduce the refund only if you handled the goods more than a shop would allow. In the EU, you also have the legal guarantee that goods conform to the contract and to their description. In the UK, your rights under the Consumer Rights Act 2015 are unchanged, including 30 days to reject faulty goods.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

  • To Rêvasser LLC, c/o Northwest Registered Agent LLC, 418 Broadway, Ste N, Albany, NY 12207, USA; :
  • I/We (*) hereby give notice that I/We (*) withdraw from/cancel (*) my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

10. What are my rights wherever I live?

Nothing in our policies limits a consumer right that the law of your country does not allow to be limited. In Australia, the consumer guarantees of the Australian Consumer Law apply: pieces must be of acceptable quality and match their description. For a major problem you can choose a refund or a replacement. For a minor problem we fix it at no cost to you first. The 14-day window in Section 2 is our own change-of-mind policy, and we apply it as written.

11. What about disputes with my bank, and repeat returns?

Write to us first. We reply within 2 business days. A chargeback is your right, and if you file one we send your bank the order, delivery and correspondence records.

If someone repeatedly returns worn or altered pieces, or disputes charges for delivered pieces that match their pages, we may decline their later orders. We tell them why.

12. How do I reach you, and can I have a written copy?

Email . We reply within 2 business days. You are entitled to a written copy of this refund policy on request; email .